Payments:
We accept credit cards, wire transfer, and certified checks.
Inspection period
We offer a three day inspection period on all of our guitars that were in stock when you made the purchase, if for any reason you decide not to keep the guitar just ship it back within 72 hours of receipt in the exact same condition as when we shipped it off. This means no modifications at all including action adjustment or string changes unless these mods were pre approved. Guitars that were on layaway, special ordered for you or modified per your request before shipping cannot be cancelled or returned, but we will always try to work something out in case you are not 100% satisfied.
Refunds
In case of a return, the actual outbound shipping charges along with any bank processing fees will be deducted from the refund. We do not charge any restocking fee. Return shipping is the customers responsibilty. After 72 hours all sales will be considered final. Special orders, layaways and guitars shipped outside of the US are not returnable.
New Item Warranty
On new items all warranty are provided by the manufacturer only but we will work with you and the manufacturer to make sure everything goes smoothly in case of a problem.
Consignment:
Our consignment fee is based on 20% but unlike other guitar shops we do not pass on any fees. You will be guaranteed what you will receive for your guitar up front even if we sell it for less than expected.
Our website has been online since 2002 and we started specializing in used guitars so you can bet collectors keep an eye on this site. Just take a look at our sold section to see the huge number of guitars we sold in the last few years alone. Give us a call to discuss consignemt if you have a some guitars you would like to move. We guaantee that there is no better place to lis them.
Layaway:
We require a minimum 20% non refundable down payment at the time of purchase and unless otherwise agreed upon, all items must be paid in full within the pre agreed upon time via regular monthly or bi-monthly payments. All payments are considered non refundable and in the event payment in full is not completed in the pre agreed time the customer will be charged a restocking fee of 30% of the purchase price and any additional moneys on account will be converted to store credit.
Shipping:
Our shipping fee is based on using UPS insured ground service to the lower 48 US states but we will gladly ship anywhere and using other shippers such as USPS or FedEx should you prefer.
Acceptance:
By purchasing products and/or services from this Website, you agree to be bound by and accept our terms and conditions. Orders are not binding until accepted by LA Guitar Sales. We reserve the right to refuse service to anyone. LA Guitar Sales will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.
Customer Service
